From suboptimal outreach to member trust barriers, new market research shows health plans’ greatest challenges

From suboptimal outreach to member trust barriers, new market research shows health plans’ greatest challenges

Despite a broad – and growing – recognition that artificial intelligence plays a monumental role in enhancing member experiences and trust, health plan leaders share that their organizations’ strategic plans prioritize organizational efficiency over member engagement.  

5 plans of attack: How payers can succeed facing new CMS rules in 2025 – and beyond

5 plans of attack: How payers can succeed facing new CMS rules in 2025 – and beyond

Some of the Centers for Medicare and Medicaid Services (CMS) changes represent a paradigm shift away from tradition, including new caps on out-of-pocket spend and sweeping health equity mandates. The good news is, these changes broaden opportunity for health plans, providers and patients alike – especially those who proactively embrace the shift toward preventative, value-based care.