From suboptimal outreach to member trust barriers, new market research shows health plans’ greatest challenges

From suboptimal outreach to member trust barriers, new market research shows health plans’ greatest challenges

Despite a broad – and growing – recognition that artificial intelligence plays a monumental role in enhancing member experiences and trust, health plan leaders share that their organizations’ strategic plans prioritize organizational efficiency over member engagement.  

5 plans of attack: How payers can succeed facing new CMS rules in 2025 – and beyond

5 plans of attack: How payers can succeed facing new CMS rules in 2025 – and beyond

Some of the Centers for Medicare and Medicaid Services (CMS) changes represent a paradigm shift away from tradition, including new caps on out-of-pocket spend and sweeping health equity mandates. The good news is, these changes broaden opportunity for health plans, providers and patients alike – especially those who proactively embrace the shift toward preventative, value-based care. 

Lirio Again Named a Top Workplace Based on Feedback from Employees

Lirio Again Named a Top Workplace Based on Feedback from Employees

Lirio, which uses artificial intelligence and behavioral science to hyper-personalize healthcare consumer experiences, has been awarded a Top Workplaces 2023 honor by Knoxville Top Workplaces. The company was recognized for the second time it participated in the program, has also received recognition as a national Best Workplace by Inc. Magazine, and received the Pinnacle Award for Best Mid-Sized Company by the Knoxville Chamber.