Lirio | Apr 28, 2025 | Artificial Intelligence, Behavioral Science, Blog, Condition Management, Consumer Acquisition & Engagement, Consumer Satisfaction & Loyalty, Digital Health, News
Despite a broad – and growing – recognition that artificial intelligence plays a monumental role in enhancing member experiences and trust, health plan leaders share that their organizations’ strategic plans prioritize organizational efficiency over member engagement.
Lirio | Dec 16, 2024 | Behavioral Science, Blog, Closing Gaps in Care, Condition Management, Consumer Acquisition & Engagement, Consumer Satisfaction & Loyalty, Digital Health, News
Some of the Centers for Medicare and Medicaid Services (CMS) changes represent a paradigm shift away from tradition, including new caps on out-of-pocket spend and sweeping health equity mandates. The good news is, these changes broaden opportunity for health plans, providers and patients alike – especially those who proactively embrace the shift toward preventative, value-based care.
Sarah Deedat | Nov 20, 2024 | Behavioral Science, Blog, News
The FDA’s approval of a nasal mist flu vaccine for at-home use represents more than just a convenient alternative to the traditional flu shot — it marks a significant shift in healthcare delivery, moving toward a decentralized model where patients can self-administer care from the comfort of their own homes.
Amy Bucher, Ph.D. | Oct 29, 2024 | Behavioral Science, Blog, Digital Health, Health Equity
Furniture and clothing are two obvious examples of why a “one-size-fits-all” design approach rarely works. But perhaps the best example is healthcare, where every patient or member has their own conditions and emotions. That’s why designing for health equity is...
Marten den Haring, Ph.D., MSc | Oct 8, 2024 | Artificial Intelligence, Behavioral Science, Blog, Digital Health
Patients checking their symptoms.Payers answering questions about plan coverage.Providers prompting patients to complete intake forms via automated reminder. AI chatbots in healthcare offer up a lot of answers. But, they also beg a lot of questions — namely around...
